Some LaTex formula content causes an error when exported

Description

Update 11/02/21

Since working on this issue it has been discovered that the root of the problem lies within the external library that we use (rather than our specific app code). Therefore, it will likely take longer to resolve as the issue will need to be fixed by the external vendor in their library, and then we will need to implement the fixed version of the library in Scroll Word Exporter once it is available. The vendor has already confirmed the bug on their side and once we have further details to share we will update the ticket accordingly.

The definition of certain formulas with LaTex Math macros can cause an export error.

Steps to reproduce

  1. Create a page

  2. Add the LaTex Math Block macro

  3. Define the following formula:

Expected result: The formula exports as expected to Word.

Actual result: An export error is thrown during the export process.

Workaround: The issue is often caused by the < character and therefore redefining a formula which avoids the use of this character can often prevent the error.

Environment

None

Activity

Show:
Asa Kirby
February 11, 2021, 2:23 PM

Really looking forward to this getting fixed. Blocking a document export right now.

Asa Kirby
February 11, 2021, 7:09 PM

Thanks for the update. Waiting patiently.

Assignee

Unassigned

Reporter

Sync User [K15t]

Labels

None

Participants

None

QA Status

None

Deployment

Server

Documentation Status

None

UI Concept

None

External Votes

None

Components

Priority

Major