Since working on this issue it has been discovered that the root of the problem lies within the external library that we use (rather than our specific app code). Therefore, it will likely take longer to resolve as the issue will need to be fixed by the external vendor in their library, and then we will need to implement the fixed version of the library in Scroll Word Exporter once it is available. The vendor has already confirmed the bug on their side and once we have further details to share we will update the ticket accordingly.
The definition of certain formulas with LaTex Math macros can cause an export error.
Steps to reproduce
Create a page
Add the LaTex Math Block macro
Define the following formula:
Expected result: The formula exports as expected to Word.
Actual result: An export error is thrown during the export process.
Workaround: The issue is often caused by the < character and therefore redefining a formula which avoids the use of this character can often prevent the error.
Really looking forward to this getting fixed. Blocking a document export right now.
Thanks for the update. Waiting patiently.