{"xsrfToken":"9a8ce40d52a988a44f185543ecdac94586a4fd01_lout","branding":{"id":"3","key":"ks","name":"K15t Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eb18d2e2-e66d-41e3-88eb-9da973122fe5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTc3OTYwNC1lYmY3LTQwN2ItYmI5Ni1mNjE2ZDc2ZThhMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViMThkMmUyLWU2NmQtNDFlMy04OGViLTlkYTk3MzEyMmZlNSI6WyJyZWFkIl19LCJleHAiOjE3NDM1MzcwMjcsIm5iZiI6MTc0MzUzNjQyN30.GmGpmcBao5q9CQhRB6Gjtz7UTNSlFbd_UvXIeRzVz-M&client=da779604-ebf7-407b-bb96-f616d76e8a26&mode=fit","logoId":"eb18d2e2-e66d-41e3-88eb-9da973122fe5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the K15t Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the K15t Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f6d5eccd-2efe-4f44-af17-7e0132d6ec60/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTc3OTYwNC1lYmY3LTQwN2ItYmI5Ni1mNjE2ZDc2ZThhMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY2ZDVlY2NkLTJlZmUtNGY0NC1hZjE3LTdlMDEzMmQ2ZWM2MCI6WyJyZWFkIl19LCJleHAiOjE3NDM1MzcwMjcsIm5iZiI6MTc0MzUzNjQyN30.b4tgPr3daghTbePj4yiePZsA-lZCNLE-yAP0SloedyY&client=da779604-ebf7-407b-bb96-f616d76e8a26&height=300&mode=fit","bannerMediaApiFileId":"f6d5eccd-2efe-4f44-af17-7e0132d6ec60","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ks","projectId":16923,"serviceDeskId":3,"name":"K15t Support","description":"<p>Welcome! You can raise a K15t Support request from the following options.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"30","name":"Backbone Remote License","descriptionHtml":"","callToAction":"Backbone Remote License","introHtml":"<p>Request a Backbone Remote License quote for your customer.</p>","icon":23616,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23616","groups":[7],"key":""},{"id":"24","name":"Cloud migration questions","descriptionHtml":"","callToAction":"Cloud migration questions","introHtml":"<p>Are you migrating to Atlassian Cloud and would like to continue using our apps? Select this and we’ll gladly assist you.</p>","icon":23609,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23609","groups":[6],"key":""},{"id":"33","name":"Conversion to Scroll Documents","descriptionHtml":"","callToAction":"Conversion to Scroll Documents","introHtml":"<p>Are you preparing to convert from Scroll Versions or Scroll Translations to Scroll Documents? Select this and we're happy to help.</p>","icon":23619,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23619","groups":[6],"key":""},{"id":"31","name":"K15t Labs Apps","descriptionHtml":"","callToAction":"K15t Labs Apps","introHtml":"<p>Any questions you have about the K15t Labs Apps</p>","icon":23618,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23618","groups":[6],"key":""},{"id":"25","name":"K15t Partner Program","descriptionHtml":"","callToAction":"K15t Partner Program","introHtml":"<p>Are you interested in our partner program? Let us know and we’d be happy to chat with you about it.</p>","icon":23612,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23612","groups":[7],"key":""},{"id":"14","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Select this if you have questions about licensing or billing.</p>","icon":23601,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23601","groups":[6],"key":""},{"id":"28","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Don’t see what you are looking for? Select this option and we’ll help you out.</p>","icon":23606,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23606","groups":[7],"key":""},{"id":"16","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":23606,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23606","groups":[6],"key":""},{"id":"26","name":"Product Partner Training & Demos","descriptionHtml":"","callToAction":"Product Partner Training & Demos","introHtml":"<p>Are you and your colleagues interested to find out more about our apps and solutions we offer? Reach out and we’d be happy to schedule a partner training with you.</p>","icon":23613,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23613","groups":[7],"key":""},{"id":"27","name":"Product Promotion Codes","descriptionHtml":"","callToAction":"Product Promotion Codes","introHtml":"<p>Do you want to use our apps for internal use or demo purposes? We’d be happy to give you promo codes so you can use our apps for free.</p>","icon":23614,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23614","groups":[7],"key":""},{"id":"29","name":"Product Questions","descriptionHtml":"","callToAction":"Product Questions","introHtml":"<p>Do you have a specific customer use case you want to discuss? Any questions on our apps? Let us know, we're happy to support you.</p>","icon":23600,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23600","groups":[7],"key":""},{"id":"15","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":23602,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23602","groups":[6],"key":""},{"id":"22","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":23603,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23603","groups":[6],"key":""},{"id":"32","name":"Support Migration Project","descriptionHtml":"","callToAction":"Support Migration Project","introHtml":"<p>Do you need help with a migration project where our apps are involved?</p>","icon":23607,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23607","groups":[7],"key":""},{"id":"13","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":23600,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23600","groups":[6],"key":""},{"id":"17","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":23226,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23226","groups":[],"key":""},{"id":"23","name":"Partner request","descriptionHtml":"","callToAction":"Partner request","introHtml":"<p>Are you an Atlassian Partner who wants to use our apps internally? Do you have a specific customer use case you want to discuss? Let us know, we're happy to support you.</p>","icon":23604,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23604","groups":[],"key":""},{"id":"21","name":"Support Widget","descriptionHtml":"","callToAction":"Support Widget","introHtml":"<p>Requests that come in over the support widget</p>","icon":23204,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23204","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Product Support"},{"id":7,"name":"Partner Support"}],"orderMapping":{"7":[32,26,27,29,30,25,28],"6":[13,15,14,24,33,22,31,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"95a1d8b4-3d55-3d36-85b8-5b985aadb869","appLinkName":"System Confluence","appLinkUrl":"https://k15t.jira.com/wiki","spaceKey":"KS","spaceName":"K15t Support","spaceUrl":"https://k15t.jira.com/wiki/spaces/KS","isServer":false},"labels":[],"projectKey":"KS","serviceDeskId":3,"kbLinkDomainURLs":["https://k15t.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTc3OTYwNC1lYmY3LTQwN2ItYmI5Ni1mNjE2ZDc2ZThhMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE2OTIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1Mzc2MjcsIm5iZiI6MTc0MzUzNjQyN30.w0oTppz_BLyy5TBIKUWSN8n8JxcAgpGYpA0fNHGSblM","targetCollection":"upload-project-16923","endpointUrl":"https://api.media.atlassian.com","clientId":"da779604-ebf7-407b-bb96-f616d76e8a26","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":24,"projectId":16923,"form":{"name":"Cloud migration questions","descriptionHtml":"","callToAction":"Cloud migration questions","intro":"<p>Are you migrating to Atlassian Cloud and would like to continue using our apps? Select this and we&rsquo;ll gladly assist you.</p>","instructions":"","icon":23609,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23609","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_14669","fieldConfigId":"17487","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11109","label":"Backbone Work Sync (Issue Sync)","selected":false,"children":[]},{"value":"11130","label":"Other","selected":false,"children":[]},{"value":"11150","label":"Inline Comments in the Editor","selected":false,"children":[]},{"value":"11132","label":"Scroll CHM Exporter","selected":false,"children":[]},{"value":"11156","label":"Scroll Content Quality","selected":false,"children":[]},{"value":"11133","label":"Scroll DocBook Exporter","selected":false,"children":[]},{"value":"11134","label":"Scroll Documents","selected":false,"children":[]},{"value":"11136","label":"Scroll EclipseHelp Exporter","selected":false,"children":[]},{"value":"11137","label":"Scroll EPUB Exporter","selected":false,"children":[]},{"value":"11138","label":"Scroll HTML Exporter","selected":false,"children":[]},{"value":"11139","label":"Scroll ImageMap","selected":false,"children":[]},{"value":"11141","label":"Scroll Word Exporter","selected":false,"children":[]},{"value":"11143","label":"Scroll PDF Exporter","selected":false,"children":[]},{"value":"11145","label":"Scroll Remote Publishing Endpoint","selected":false,"children":[]},{"value":"11211","label":"Scroll Sites","selected":false,"children":[]},{"value":"11146","label":"Scroll Translations","selected":false,"children":[]},{"value":"11147","label":"Scroll Versions","selected":false,"children":[]},{"value":"11148","label":"Scroll Viewport","selected":false,"children":[]},{"value":"11169","label":"Translations for Scroll Documents","selected":false,"children":[]},{"value":"11170","label":"Variants for Scroll Documents","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_14104","fieldConfigId":"17494","label":"Deployment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11153","label":"Cloud","selected":false,"children":[]},{"value":"11154","label":"Server","selected":false,"children":[]},{"value":"11155","label":"Data Center","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_14670","fieldConfigId":"17488","label":"Support Entitlement Number (SEN) or Cloud Entitlement ID","description":"How do I find my SEN/Cloud Entitlement ID? https://help.k15t.com/help/finding-your-support-entitlement-number-sen-or-clo","descriptionHtml":"<p>How do I find my SEN/Cloud Entitlement ID? <a href=\"https://help.k15t.com/help/finding-your-support-entitlement-number-sen-or-clo\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.k15t.com/help/finding-your-support-entitlement-number-sen-or-clo</a></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/24","calendarParams":{"firstDay":0,"date":"2025-04-01T21:40:28+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTc3OTYwNC1lYmY3LTQwN2ItYmI5Ni1mNjE2ZDc2ZThhMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE2OTIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1Mzc2MjgsIm5iZiI6MTc0MzUzNjQyOH0.73ZQktyiHHuWlWybz4025mE8tl-S3_iC67ZLiC-XUXk","targetCollection":"upload-project-16923","endpointUrl":"https://api.media.atlassian.com","clientId":"da779604-ebf7-407b-bb96-f616d76e8a26","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=k15t","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9a8ce40d52a988a44f185543ecdac94586a4fd01_lout","baseUrl":"https://k15t.jira.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://k15t.jira.com","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"da779604-ebf7-407b-bb96-f616d76e8a26","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0ae0f7310bfb4b89964a7d2a8329d384","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}