Support integration of Freshdesk Help Widget

Description

As a user, I want to be able to embed Freshdesk's Help Widget on my Viewport site, so I can offer my help center visitors an improved and more functional support widget experience.

Currently, Viewport's help desk integration only include support for Freshdesk's Feedback widget, (which is being phased out in batches, read more).

Acceptance criteria:

  • It's done when a user who selects 'Freshdesk' from the list of help desk integration, is asked to enter the necessary values to embed the Feedback widget

  • It's done when the code that Viewport embeds for 'Freshdesk' is the code of the _Feedback widget_

  • It's done when a user who had previously selected 'Freshdesk' from the list of help desk integration can continue to see and use the help widget on their Viewport site (at least until Freshdesk continues supporting it). Existing embedded feedback widgets will still work, just *not be newly embeddable* anymore.

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Backbone Issue Sync

Created June 18, 2021 at 11:02 AM
Updated February 8, 2023 at 3:51 PM
Resolved October 27, 2021 at 12:31 PM