Jira Service Management

{"xsrfToken":"AG87-S37R-QM8W-6VWE_6ef5e9a18076e014d49bf6d8b7a52d521a53b32b_lout","branding":{"id":"3","key":"ks","name":"K15t Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eb18d2e2-e66d-41e3-88eb-9da973122fe5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTc3OTYwNC1lYmY3LTQwN2ItYmI5Ni1mNjE2ZDc2ZThhMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViMThkMmUyLWU2NmQtNDFlMy04OGViLTlkYTk3MzEyMmZlNSI6WyJyZWFkIl19LCJleHAiOjE2NzAwMDczMjMsIm5iZiI6MTY3MDAwNjcyM30.MnnOV9ArhcWYxfMSTqG8Hzs7Y2z1s1KdxYeZ9mR1ITQ&client=da779604-ebf7-407b-bb96-f616d76e8a26&mode=fit","logoId":"eb18d2e2-e66d-41e3-88eb-9da973122fe5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the K15t Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the K15t Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f6d5eccd-2efe-4f44-af17-7e0132d6ec60/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYTc3OTYwNC1lYmY3LTQwN2ItYmI5Ni1mNjE2ZDc2ZThhMjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY2ZDVlY2NkLTJlZmUtNGY0NC1hZjE3LTdlMDEzMmQ2ZWM2MCI6WyJyZWFkIl19LCJleHAiOjE2NzAwMDczMjMsIm5iZiI6MTY3MDAwNjcyM30.1Yv7_kVJq4c1FdNGyg56zUWkRn2SZESEG1Jy7csvycA&client=da779604-ebf7-407b-bb96-f616d76e8a26&height=300&mode=fit","bannerMediaApiFileId":"f6d5eccd-2efe-4f44-af17-7e0132d6ec60","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"ks","projectId":16923,"serviceDeskId":3,"name":"K15t Support","description":"Welcome! You can raise a K15t Support request from the following options.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"29","name":"App Questions","descriptionHtml":"","callToAction":"App Questions","introHtml":"Do you have a specific customer use case you want to discuss? Any questions on our apps? Let us know, we're happy to support you.","icon":23600,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23600","groups":[7],"key":""},{"id":"30","name":"Backbone Remote License","descriptionHtml":"","callToAction":"Backbone Remote License","introHtml":"Request a Backbone Remote License quote for your customer.","icon":23616,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23616","groups":[7],"key":""},{"id":"24","name":"Cloud migration questions","descriptionHtml":"","callToAction":"Cloud migration questions","introHtml":"Are you migrating to Atlassian Cloud and would like to continue using our apps? Select this and we’ll gladly assist you.","icon":23609,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23609","groups":[6],"key":""},{"id":"31","name":"K15t Labs Apps","descriptionHtml":"","callToAction":"K15t Labs Apps","introHtml":"Any questions you have about the K15t Labs Apps","icon":23618,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23618","groups":[6],"key":""},{"id":"14","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Select this if you have questions about licensing or billing.","icon":23601,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23601","groups":[6],"key":""},{"id":"25","name":"New Partner","descriptionHtml":"","callToAction":"New Partner","introHtml":"Are you interested in our partner program? Let us know and we’d be happy to chat with you about it.","icon":23612,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23612","groups":[7],"key":""},{"id":"28","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Don’t see what you are looking for? Select this option and we’ll help you out.","icon":23606,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23606","groups":[7],"key":""},{"id":"16","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":23606,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23606","groups":[6],"key":""},{"id":"26","name":"Partner Training & Demos","descriptionHtml":"","callToAction":"Partner Training & Demos","introHtml":"Are you and your colleagues interested to find out more about our apps and solutions we offer? Reach out and we’d be happy to schedule a partner training with you.","icon":23613,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23613","groups":[7],"key":""},{"id":"15","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":23602,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23602","groups":[6],"key":""},{"id":"27","name":"Promo Codes","descriptionHtml":"","callToAction":"Promo Codes","introHtml":"Do you want to use our apps for internal use or demo purposes? We’d be happy to give you promo codes so you can use our apps for free.","icon":23614,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23614","groups":[7],"key":""},{"id":"22","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":23603,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23603","groups":[6],"key":""},{"id":"13","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":23600,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23600","groups":[6],"key":""},{"id":"17","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":23226,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23226","groups":[],"key":""},{"id":"23","name":"Partner request","descriptionHtml":"","callToAction":"Partner request","introHtml":"Are you an Atlassian Partner who wants to use our apps internally? Do you have a specific customer use case you want to discuss? Let us know, we're happy to support you.","icon":23604,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23604","groups":[],"key":""},{"id":"21","name":"Support Widget","descriptionHtml":"","callToAction":"Support Widget","introHtml":"Requests that come in over the support widget","icon":23204,"iconUrl":"https://k15t.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/23204","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Product Support"},{"id":7,"name":"Partner Program"}],"orderMapping":{"7":[25,26,27,29,30,28],"6":[13,15,14,24,22,31,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"95a1d8b4-3d55-3d36-85b8-5b985aadb869","appLinkName":"System Confluence","appLinkUrl":"https://k15t.jira.com/wiki","spaceKey":"KS","spaceName":"K15t Support","spaceUrl":"https://k15t.jira.com/wiki/spaces/KS","isServer":false},"labels":[],"projectKey":"KS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://k15t.jira.com/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}